Virtual Help Desk

ACCESS VIRTUAL HELP DESK

Get quick, live online help from Gerstein library staff (via Bb Collaborate) for:

  • tips on background research
  • recommendations on where else to search
  • finding journal articles/books/ebooks
  • getting full-text articles
  • up-to-date information about library services, spaces, and more

Hours of operation:

HOLIDAY CLOSURESWednesday, December 23, 2020 to Sunday, January 3, 2021 inclusive

  • Monday to Friday
    • 10am-12pm  |  2pm-4pm  |  6pm-8pm
  • Saturday & Sunday
    • Closed

First time using this help desk? Here's how to use it:

Step 1: Type your name and click Join Session to enter the session as a guest.

Step 2: You'll enter the BbCollaborate session, where a Gerstein staff member (the Moderator) will answer your questions.  

Here's what the screen will look like:

  1. In-meeting control tools: turn on your mic/camera, set your status and raise your hand
  2. View control tools: zoom in, zoom out, best fit, actual size of the shared content
  3. Annotation tools: select, pointer, pencil, shapes, text, etc.
  4. Chatbox: select and message everyone or selected people
  5. Share content: whiteboard, application/screen, camera, files (wait for staff to grant access)

To exit: Close the current browser tab or window 

Let us know what you think about this service - please share your feedback via this short survey: http://bit.ly/gersteinhelpdeskfeedback


Other ways you can get help from the library:

Have more questions? Learn more about Research Help & Teaching Support


Staff Login